You may have already seen the TV show ‘Undercover Boss’ where Southwark’s Chief Executive office Eleanor Kelly dresses down,
and goes onto housing estates with Southwark’s front-line staff.

There is one part, where a Kennington man challenges her,
asking why his block of flats is not kept clean,
despite his many complaints to housing staff.

He manages to sum up in one sentence how many Southwark tenants feel:

The show is available to watch here:
The scene is about 20 minutes in.